--- title: Actorly help center: read changes and put fields back description: Search Actorly's help articles: read what changed in your store, see who made a product change, put one field back, and export your history. canonical: https://actorly.app/docs --- # How can we help? Popular:[Restore a value](https://admin.actorly.app/docs/put-a-value-back/restore-a-field)[Who made a change](https://admin.actorly.app/docs/see-who-made-a-change/who-made-it)[Is it recording?](https://admin.actorly.app/docs/when-something-looks-wrong/is-actorly-recording)[Plans](https://admin.actorly.app/docs/plans-and-billing/plans-and-history) ## Start here 1. [**Get set up** Install Actorly, find your way around and set your language.](https://admin.actorly.app/docs/get-set-up) 2. [**Find what changed** Search your store's history and read a change.](https://admin.actorly.app/docs/find-what-changed) 3. [**See who made a change** Names, how sure Actorly is, and why some say Unknown.](https://admin.actorly.app/docs/see-who-made-a-change) 4. [**Put a value back** Restore one field and check the result, or see every restore Actorly ran.](https://admin.actorly.app/docs/put-a-value-back) ## Top questions [**Why does it say Unknown?** A change says Not attributed yet while Actorly is still checking Shopify's activity log, until the deadline the Who panel shows.](https://admin.actorly.app/docs/see-who-made-a-change/why-it-says-unknown)[**Who changed my product?** Actorly shows who made a product change when Shopify reports it, and always shows how sure it is: Likely, Possible, Unknown, Not attributed yet or Investigating.](https://admin.actorly.app/docs/see-who-made-a-change/who-made-it)[**How do I put a value back?** Open the change in Changes, choose Restore this value, check the exact value in the confirm panel and choose Yes, restore it.](https://admin.actorly.app/docs/put-a-value-back/restore-a-field)[**Is Actorly recording my store?** Look at the badge beside the page title in Actorly.](https://admin.actorly.app/docs/when-something-looks-wrong/is-actorly-recording)[**What is free and what is paid?** Actorly Watch is free: $0, "Free forever, no trial and no countdown", with 3 months of change history and one restore every 30 days.](https://admin.actorly.app/docs/plans-and-billing/plans-and-history)[**A change I made is not showing** A change may not show for one of a handful of reasons, and most of them are not a fault: Actorly may not track that kind of record, it may be a kind checked on a schedule \(weekly on Actorly Watch, daily on Actorly Restore\), the first import may still be running, or a filter may be hiding it.](https://admin.actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing) ## Browse by category ### [Get set up](https://admin.actorly.app/docs/get-set-up) Install Actorly, find your way around and set your language. - [Install Actorly and see your first changes](https://admin.actorly.app/docs/get-set-up/get-started) - [How to read the Actorly Overview](https://admin.actorly.app/docs/get-set-up/overview) - [What Actorly records in your Shopify store](https://admin.actorly.app/docs/get-set-up/what-actorly-watches) [4 articles](https://admin.actorly.app/docs/get-set-up) ### [Find what changed](https://admin.actorly.app/docs/find-what-changed) Search your store's history and read a change. - [Read a change: before, after, when and who](https://admin.actorly.app/docs/find-what-changed/reading-a-change) - [Search and filter your changes](https://admin.actorly.app/docs/find-what-changed/search-and-filters) - [Browse everything Actorly holds in the Data room](https://admin.actorly.app/docs/find-what-changed/data-room) [5 articles](https://admin.actorly.app/docs/find-what-changed) ### [See who made a change](https://admin.actorly.app/docs/see-who-made-a-change) Names, how sure Actorly is, and why some say Unknown. - [See who made a change, and how sure Actorly is](https://admin.actorly.app/docs/see-who-made-a-change/who-made-it) - [Why a change says Unknown or Not attributed yet](https://admin.actorly.app/docs/see-who-made-a-change/why-it-says-unknown) [2 articles](https://admin.actorly.app/docs/see-who-made-a-change) ### [Put a value back](https://admin.actorly.app/docs/put-a-value-back) Restore one field and check the result, or see every restore Actorly ran. - [Restore one field to an earlier value](https://admin.actorly.app/docs/put-a-value-back/restore-a-field) - [Restore products to a date and time](https://admin.actorly.app/docs/put-a-value-back/restore-to-a-date) - [Check how a restore ended on Recovery jobs](https://admin.actorly.app/docs/put-a-value-back/recovery-jobs) [5 articles](https://admin.actorly.app/docs/put-a-value-back) ### [Keep, export and delete your history](https://admin.actorly.app/docs/keep-export-and-delete-your-history) How long history is kept, exports, theme backups, and what happens to your data. - [Export your change history to CSV or JSON](https://admin.actorly.app/docs/keep-export-and-delete-your-history/export-your-history) - [How long Actorly keeps your history, and storage](https://admin.actorly.app/docs/keep-export-and-delete-your-history/storage-and-history) - [Download a theme backup as a ZIP](https://admin.actorly.app/docs/keep-export-and-delete-your-history/theme-file-backup) [5 articles](https://admin.actorly.app/docs/keep-export-and-delete-your-history) ### [Get told about changes](https://admin.actorly.app/docs/get-told-about-changes) The Notifications bell, and which alerts Actorly can send. - [Understand Actorly notifications](https://admin.actorly.app/docs/get-told-about-changes/notifications) [1 article](https://admin.actorly.app/docs/get-told-about-changes) ### [What Actorly tracks](https://admin.actorly.app/docs/what-actorly-tracks) Which kinds of record Actorly tracks, and what it keeps for each. [See the list](https://admin.actorly.app/docs/what-actorly-tracks) ### [Plans and billing](https://admin.actorly.app/docs/plans-and-billing) Watch and Restore, and how Shopify bills them. - [Compare Actorly Watch and Actorly Restore](https://admin.actorly.app/docs/plans-and-billing/plans-and-history) - [Upgrade, downgrade or cancel Actorly](https://admin.actorly.app/docs/plans-and-billing/upgrade-downgrade-or-cancel) [2 articles](https://admin.actorly.app/docs/plans-and-billing) ### [When something looks wrong](https://admin.actorly.app/docs/when-something-looks-wrong) A change is missing, a banner appears or Actorly cannot read something. - [Is Actorly recording my store?](https://admin.actorly.app/docs/when-something-looks-wrong/is-actorly-recording) - [A change I made is not showing in Actorly](https://admin.actorly.app/docs/when-something-looks-wrong/a-change-is-not-showing) - [Some changes could not be added to your history](https://admin.actorly.app/docs/when-something-looks-wrong/changes-are-not-being-recorded) [5 articles](https://admin.actorly.app/docs/when-something-looks-wrong) **Still stuck?** Chat with us, or write to [team@actorly.app](mailto:team@actorly.app). 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